At Global Fashion Origin, customer satisfaction is a priority. If you receive a damaged or wrong product, we’re here to help under the terms below.
1. Return Eligibility
- Returns are accepted only for damaged or incorrect items, and must be reported within 7 days of delivery.
- Returned jewellery must be unused, unworn, and in original packaging with tags intact.
- Products eligible for return will be inspected before approval.
2. Non-Returnable Items
- Earrings (for hygiene reasons)
- Sale items or discounted items
- Customized or personalized orders
These are final sale and not eligible for return or refund.
3. Return Process
- Email help@globalfashionorigin.com with your Order ID, photos of the issue, and reason for return within 7 days.
- Once approved, you’ll receive return instructions.
- Return must be shipped back securely in its original condition.
4. Refunds
- Once we receive and inspect the item, we’ll notify you of the status.
- If approved, your refund will be processed within 5–7 working days via your original payment method.
- Shipping charges are non-refundable unless the error was on our end.
5. Return Shipping Responsibility
- If the item is damaged or incorrect, we will cover the return shipping.
- If return is denied after inspection (e.g., signs of use or incorrect return), no refund will be issued.
6. Cancellations
- Orders can be cancelled within 1 hour of placing them.
- Once processed or shipped, the order cannot be cancelled.
7. Contact Us
For return/refund assistance, contact:
Global Fashion Origin
HOLDING NO. N-368/254, SHIBARAMNAGAR, SUTAHATA, HALDIA,
Purba Medinipur, West Bengal, 721635
Email: help@globalfashionorigin.com
Phone: +91 93305 76725
